LabTested Online FAQ
LabTestedOnline.com is a subscription service that provides complete information on upcoming dog events, stores the information you need to enter an event, prints completed official entry forms, and offers “Entry by Agent” and “Online Entries.”
LabTestedOnline.com requires a subscription to use the site. The subscription fee is $10 per year. A complimentary 6-month trial period is available to new users. Click on the Subscribe link in the top right corner of their website and fill out the New Subscription information form.
The name, address, and contact information entered here will appear in the Owner section of the entry form. Each dog owner must have his/her own account so that the owner is correct on the entry form. You will also need to enter your dogs’ information before you can enter an event or fill out an entry form.
Click on the My Dogs link to view, edit, or add dogs. You will see all the dogs you have added, organized by Active and Inactive status. All required information must be completed to enter an event with that dog. You may also permanently remove a dog from your list by clicking the Remove option. Only dogs eligible to enter will be shown when entering an event. Dogs must be the correct age to enter the event and have all the required information entered. Only dogs with active status are shown on the entry page.
Entering Trials and Types of Entries
How do I find events?
Upcoming events for your region are shown on your My Local Events page. Upcoming events for your favorite clubs and sites are displayed on your My Favorites page. You can also search for events using one of our Search features — either enter part of the club name or site name, select a state, or open the Advanced Search page to search by date, club, site, classes, judge or secretary — and all events matching the criteria will be shown. You can also set up email notifications on the My Clubs/Sites page so that you can know when an event is about to open or close.
How do I enter an event?
You are set to enter an event once you have entered your dog’s information. Events are listed on My Local Events, My Favorites, and the search result page. Clicking the circle ‘i’ icon to the right of an event will display all the information you need about the event. If you want to enter, click the Create Entry link and select the dogs, days, and classes you want to enter. Then, choose whether to print and sign your completed entry form and mail the form and payment yourself, enter the event through our “Entry By Agent” service and pay by credit card, or if offered, enter through “Online Entries” and pay by credit card. (For more information, see descriptions below.)
What is “Print and Mail”?
LabTestedOnline.com will create an official entry form for the event based on the dogs, days, and classes you have selected. You must print the form, sign it, and send it with payment to the event secretary.
What is “Entry By Agent”?
LabTestedOnline.com can complete your entry as your agent. Simply put, you fill out your entry and pay LabTestedOnline.com by credit card. We then print and sign your completed entry form and send it (First class mail) with our payment to the event secretary. If the event has not yet opened, we will mail the entry with the intent of having it arrive as close to opening day as possible, without arriving before then. This method provides you the convenience of paying by credit card for events that do not accept credit card payments or “Online Entries.” “Entry By Agent” entries are accepted only until 6 p.m., five business days before the event closing date. Credit card transactions are subject to a 5% service fee.
What are “Online Entries”?
Accepting entries online is optional for the club and must be determined before the trial’s opening date. Only one online entry provider is allowed, and that provider is published on the event’s premium list. Entries taken online are considered to be accepted immediately into the trial at the time the online entry provider has processed the entry and payment. Trials accepting online entries must limit how many runs can be accepted by this method; the trial secretary may change this limit at any time after the first 48 hours after opening.
While LabTestedOnline.com offers two methods to enter an event online, only trials offering “Online Entries” allow you to be entered in the trial as soon as you complete the entry process on the website. With an “Entry by Agent,” you are not accepted into the trial until the trial secretary receives your entry form and payment through the USPS.
When can I enter a trial with “Online Entries”?
You cannot enter a trial until the opening date and time. For trials offering “Online Entries,” that entry method option will be available as soon as the trial opens. Before the trial opens, you can create the entry as “Print and Mail” and save it. When the trial opens, go to My Entries, click the Add Dog or Change Entry link, then click the Add A Dog or Change Entry or Entry Method link on the summary page. Confirm your entry on the entry screen, and then change the entry to an “Online Entry” on the review screen to enter instantly.
What if I do not get in all runs with an “Online Entry”?
The number of runs accepted by “Online Entries” is limited. This limit can be changed by the event secretary any time 48 hours after the trial opens. Runs may also become available as dogs are withdrawn from the trial. If you do not get in all runs online, you can:
- Enter the other runs using “Online Entries” if and when more runs become available
- For a trial that takes online waiting list entries, accept the waiting list for your entries
- Enter the trial by “Print and Mail”
Your dogs are entered into the trial in the order shown on the entry screen. If you want a specific dog to be entered in the trial, you can uncheck the other dogs entries to get the preferred dog in first.
How do I sign an entry if I pay by credit card?
If you enter through our “Entry By Agent” service, we sign the entry form as your authorized agent. If you enter using “Online Entries,” you will electronically sign your entry.
How do I enter both Regular and Preferred classes or 2 different jump heights?
Because the AKC requires separate entry forms for a dog entered in both Regular and Preferred or in 2 jump heights on the same day, you must add a second “version” of your dog. A marker should be added to the call name in the second version to distinguish it from your original dog – for example, a “P” or a “2”. Use the original version of the dog to enter Regular classes (or height) and the new version to enter Preferred classes (or second jump height). NOTE: The website will see these as two different dogs and charge the first fee for both. If you enter as an “Online Entry,” we will reimburse the overpayment at closing. If you enter as an “Entry By Agent,” we will reimburse the overpayment when we process the entry. If you enter as a “Print and Mail Entry,” you will need to calculate the correct entry fees due.
Why doesn’t the agility entry screen show all jump heights?
The entry page will show only the jump heights your dog is eligible to enter based on the height entered under My Dogs. If you want to enter two different heights, you must create two profiles for your dog. See the FAQ above for more details.
How do I change my entry?
How you change your entry depends on how you entered the event.
- “Print and Mail” – If you have not mailed your entry, you can go to My Entries and click Add Dog or Change Entry, then click Add New Dog or Change Entry or Entry Method on the summary page. On the entry screen, make the changes, click Confirm, and then click Confirm on the review screen. Then, print your new entry form and mail it. If you have already sent your entry, please contact the event secretary to change it.
- “Entry By Agent” – If your entry has been mailed (it will show the mailed date on your My Entries page), please contact the event secretary to change your entry. If it has not been mailed, you can contact LabTested to make the changes.
- “Online Entries” – Go to My Entries and click Add Dog or Change Entry for the event. Click Add New Dog or Change Entry or Entry Method, make the changes, and click Confirm. Do NOT remove your dog(s) from the classes originally entered unless you want to pull from those runs. You must re-enter your credit card information on the review screen if you have added runs. You will only be charged for the runs added. Credit card service fees are not refundable. LabTestedOnline.com will notify the event secretary that your entry has been changed.
NOTE: Entries cannot be changed online after closing. You must contact the trial secretary directly for move-ups and other changes allowed after closing.
How do I cancel an entry for an event?
If you entered an event with “Online Entries,” you can cancel your entry through our website until the event closes. You will receive a refund check or your credit card will be refunded for the amount charged, less the credit card service fee, within 5 business days. If you entered by “Entry by Agent,” you must contact the event secretary to pull your entry – LabTestedOnline.com will send your entry information and fees to the event secretary as soon as your entry is processed. If the club has not deposited the check, the secretary can shred our check and notify us; we will then refund your entry fees. Credit card service fees will not be refunded. If you entered by “Print and Mail,” you must contact the event secretary to pull your entry and receive a refund since you have sent your entry and fees directly to the event secretary.
How do I print my entry form?
Immediately after completing an entry, you will have the option to print your completed entry form. At any other time, you can print the entry form by going to My Entries and clicking View Printable Entry Form.
Trial Information
How do I get the premium list?
The Trial Summary page – accessible by clicking the circle ‘i’ icon on My Local Events, My Favorites and My Entries pages – has a link to the premium list if we are able to locate it. It also has links to the club and secretary websites, if they exist. You should be able to download the premium list from one of these sites.
Will I receive an email confirmation from the trial secretary?
Each event secretary handles email confirmations according to individual policy. Please check the premium list to determine the secretary’s policy.
NOTE: J&M Agility Services will send an initial confirmation, typically within 48 hours of when it is received.
What if I need to do a move-up after I have entered a trial?
You must contact the event secretary for move-ups.
Please visit the LabTested Help page for more information on how to use the site.
Please visit the LabTested Help page for more information on how to use the site.